Privacy Policy

Privacy Policy for ISH Physiotherapy Ltd

ISH Physiotherapy Ltd (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, interact with us, or use our services.

By using our website or services, you accept this Privacy Policy. If you do not agree, please refrain from using our site or services.

1. Who We Are

ISH Physiotherapy Ltd provides physiotherapy and rehabilitation services to support your health and wellbeing. We adhere to the professional guidelines set by the Chartered Society of Physiotherapy (CSP) and the Health and Care Professions Council (HCPC). Our registered address is Tattersall house, Carnarvon close, Southend on Sea, SS2 6FN.

2. What Personal Data We Collect

We may collect and process the following personal data:

  • Contact Details: Name, phone number, email address, postal address.
  • Health Information: Medical history, treatment records, and relevant health data.
  • Payment Information: For billing and invoicing purposes.
  • Website Data: IP address, cookies, browser type, and usage data.
  • Marketing Preferences: Consent for receiving blogs, newsletters, and promotional materials.

3. Why We Collect Your Data

We collect your personal data for the following purposes:

  • Service Delivery: To provide physiotherapy treatments and manage appointments.
  • Communication: To send appointment reminders, follow-ups, and respond to your queries.
  • Marketing Activities: To share blogs, educational content, newsletters, and promotions with your consent.
  • Legal Compliance: To meet professional and regulatory requirements.

4. Marketing Activities

With your explicit consent, we may use your personal data to:

  • Share blogs, health tips, and educational resources via email or newsletters.
  • Provide updates about our services, special offers, or events.
  • Engage with you via social media channels (e.g., Facebook, Instagram, Youtube, etc).

You will only receive marketing communications if you have opted in during registration, booking, or via our website forms.

How to Opt Out: You can withdraw your consent for marketing communications at any time by:

  • Clicking the “unsubscribe” link in our emails.
  • Contacting us directly at info@ishphysiotherapy.co.uk or 07717190195

5. Social Media

We may share blogs, updates, and promotional content on social media platforms (e.g., Facebook, Instagram, YouTube). Interactions with our social media accounts are governed by the privacy policies of those platforms. We do not process personal data from social media interactions unless explicitly consented to by you.

6. How We Protect Your Data

We take the security of your personal data seriously. Measures include:

  • Encryption: Secure storage and transmission of electronic data.
  • Access Control: Only authorised personnel can access personal data.
  • Secure Storage: Physical records are stored in locked cabinets; digital records are password-protected.

7. Sharing Your Data

We do not sell or share your data with third parties, except:

  • When necessary for your treatment (e.g., sharing with GPs, consultants, or insurers with your consent).
  • To comply with legal obligations (e.g., court orders or regulatory requests).
  • For marketing purposes, with your explicit consent.

8. Data Retention

We retain your data for the following periods:

  • Treatment Records: 8 years after the last session.
  • Children’s Records: Until the child reaches 25 years of age.
  • Marketing Data: Until you withdraw consent or request deletion.

9. Your Rights

Under the GDPR, you have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data, subject to legal obligations.
  • Restriction: Request limited processing of your data.
  • Portability: Request transfer of your data to another organisation.
  • Objection: Object to data processing for marketing purposes.

To exercise these rights, please contact us at info@ishphysiotherapy.co.uk or 07717190195

10. Cookies

Our website may use cookies to improve your experience. Cookies are small text files stored on your device. By using our site, you consent to the use of cookies.

Managing Cookies:
You can disable cookies via your browser settings, but this may affect functionality.

11. Complaints

If you are unhappy with how we handle your data, please contact us at:

  • ISH Physiotherapy Ltd
    Email: info@ishphysiotherapy.co.uk
    Phone: 07717190195

You can also lodge a complaint with the Information Commissioner’s Office (ICO), but please get in touch with us before any escalation.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Updates will be posted on our website, and your continued use of our services constitutes acceptance of these changes.

en_GBEnglish
en_GBEnglish
Scroll to Top